Website and Web Design Frequently Asked Questions

How much do you charge for a website?

Our website packages usually vary. It really depends on what kind of website you need. We recently wrote a full guide on how much it costs for a website to give you an idea of the different options available. To give a measure of thumb, an informational only website will cost less than an e-commerce website. An e-commerce only website will cost less than a website with a database, private member/client log in area and e-commerce and so on.

Are you expensive?

The process we use to build your website takes a certain amount of time and a lot of planning and research. Unlike other agencies, we DON’T use templates. We build your website and each page from scratch, which means you get a unique design tailored around your business. Buying a website from us should not just simply be seen as a business expense as your website is a sales tool that should earn you money.

How long does it take to build a website?

It takes approximately 6-10 weeks to build a website from start to finish, providing we have all the information from you. Generally speaking, the website will only take a long time if we are still waiting for content and images from you.

How do we communicate throughout the website build?

Before we begin working together, we’ll usually have an initially chat on the phone or via zoom to discuss the project. Once we get started, most of the communication will take place over email. This makes the process a lot easier as we’ll have all of the information saved and can come back to it later. Once we’ve finished the project, we will book in your growth engineering strategy session to help you gain clients and a return on your website investment.

What will you need from me?

It really depends on what type of website you want. We’ll be able to discuss this on our discovery call before we start working together. Depending on which package we agree on we could need:

• Images of you and your team
• Images of your workplace
• Content for the website e.g. text, PDFs etc
• Staff Profiles
• Any Videos you would like adding to the website
• Login details to your existing website
• Some of this might already be on the existing website, in which case it can be transferred over to the new site.

What if I don’t like the website?

You’re in luck. Before we build your new website, we’ll design a mockup of your homepage. We’ll design a layout in Photoshop first, that way you’ll get to see our initial designs of the homepage first, then the other web pages before we move into the development phase. This is your opportunity to give us feedback so we can create your dream website.

Do you offer a payment schedule?

Yes, we split the payment into two. The first 70% is usually taken to initiate project kickoff. The following 30% is taken upon completion and before the website goes live.

Who hosts the website?

If we build your website and you need hosting, we will generally manage the hosting for you so you don’t need to do anything. We use the same hosting company for our own website and for ALL our clients. Each website is managed individually to avoid any security issues. Every website we build has unlimited bandwidth, 20GB of disk space, 2GB Ram and 99.9% uptime. We’ve used the same company for 5 years and we don’t plan on changing this anytime soon.

What if I don’t want to manage the website at all? Can you do it all for me?

Yes, we can arrange a maintenance package to make website updates and changes to suit your needs. This can range from 1hr per month to 10 hours per month and we can discuss a package that’s right for you.

Can I update the website myself once it’s been built?

Yes. We like to offer the ability for our clients to update the website themselves. We we’ll give you all the training and tools to be able to make website amendments. We use an easy to use platform called WordPress so you can add edit and delete content without paying us to do it for you.

I want have an email signup form on my website? How can we do this?

When we design your website, we’ll build in all the features you want, including an email sign-up form. As we design all our websites from scratch, we’ll make sure it fits in with your website style and branding. What you will need is an email marketing platform such as Activecampaign, Mailchimp or Convert Kit. As you’re collecting customer’s private data it’s best to invest in a secure and reliable third party service, such as these. We can set this up for you, however, these services do charge as well.

Will you write the website content for me?

We are happy to write the text for your website if you would like. We have a copywriter in house who will create the content for your website for a fee.

How can you write the text for my website without knowing the business like I do?

We will ask you a series of questions before we begin, then we will research your market and suggest a series of pages for your website. We’ll learn as much as we need to know to create compelling words that inspire people to get in touch.

How do you build my website?

We design your website from scratch using a number of tools. We use photoshop for the first stage of the design and then move it onto the website using a platform known as WordPress unless otherwise specified

I don’t want to use WordPress can I choose something else?

Yes. We can build a custom website on a custom platform. We recommend wordpress because of the ease of its content management system.

I already have a website, how easy is it to change it?

If you already have a website. That’s great. This means we can build your new website whilst your other website is still live. Once we are ready to go live and you are happy with the new site we can then swap the old site for the new one. It can take as little as 10 minutes for the new website to be visible. This means you’ll barely even notice a dip in your traffic numbers.

Will my website be mobile friendly?

Yes. Your website will be fully responsive and will look great on all devices. We don’t charge extra for this. It comes as standard.

How long will it take to get to the first page of Google?

It depends. There’s no clear answer to this question as search engines change their requirements all the time. However, we’ve had websites take 2–3 months for Google to show them on the first page.

Do I actually need a website?

Yes.  If you want to expand the business, get more enquiries or become the go to person in your space then you should have a website.

My new business idea will be huge, maybe the next Facebook. Can you help?

Yes. Websites like Facebook, Amazon and Twitter are not like standard websites. They require hundreds or thousands of hours of work just to get the website launched. You’ll need a team of developers on hand 24 hours a day to keep the website running smoothly. We can provide this.

Will you buy stock images for me?

Yes. We will purchase the images for your website if you are unable to provide them. We use stock image websites such as Deposit photos, Shutterstock and 123rf to buy professional images.

Do I need hosting?

Yes. Hosting is like renting space on the internet. You’ll need to buy hosting otherwise people won’t be able to access your website.

How much does hosting cost?

Hosting usually costs less than $100 per year. It can cost a lot more depending on your requirements. Hosting prices usually increase the more website visitors you have.

Who hosts the website?

If we build your website, we will usually host it for you and you don’t need to do anything. You pay the hosting fee for the first year and we’ll send you an invoice once a year thereafter. Alternatively, you can host the website elsewhere and manage it yourself. It’s completely up to you.

Will you buy the domain for me?

Of course. You’re buying a website from us. It’s the least we can do. As long as it’s available for purchase, we’ll buy it for you and you can pay for the first year. We’ll send you an annual invoice for the renewal along with the hosting fees.

Who will own the domain?

You will own the domain. We will register the domain in your name and address and it belongs to you. This means you have ultimate control over it. 

Do you do SEO for my website when you build it?

We build the website with an SEO framework so the foundation for future optimization is set. SEO is usually an ongoing commitment and will require continuous work. However, we do offer a package that will start you off on the right foot. This means we’ll perform keyword research and optimize it for search engines on a monthly basis for a fee.

How much does SEO cost?

It can vary dramatically but our monthly SEO plans begin at $500+VAT per month. This is generally a starter plan for a local business with a moderate amount of competition. Some of our other clients pay over $1000+VAT per month for our SEO services. It really depends on how much work will be required and how much competition you have in your industry.

How do I know if the SEO is working?

We track your rankings using data and analytics. We get updates and we’ll be able to see what’s working and what isn’t. We’ll send you a monthly report so you can see your traffic numbers and rankings.

Do you work with everyone?

No. We only work with business owners who we can TRULY help. We’re not the type of company who work with anyone and everyone just to make money. We need to be confident that we are the right fit for one another. This is why we have a free discovery session at the start of the process.

Do you only serve customers in your locations?

Most of our clients are not based in the United States. Although our HQ is, we serve clients and business owners all over the U.S and we also have many international customers including Africa, Europe, Canada and even Australia. The type of business we run means we can work with any business anywhere in the world.

Will you meet with me face to face?

No. All of our client meetings are done over zoom or via the phone. It’s rare that we NEED to meet people face to face. Technology allows us to do so much in a small space of time so we don’t believe face to face meetings are necessary. We are always happy to meet you in person if you really need us to but we’ll arrange a consultation price for travel and possible accommodation depending on the distance.