IT Consulting & Advisory
We make available our expertise to organizations so they are better informed and make more effective use of technology. We also help in evaluating current technology and related policies and support needs.
Our customer experience research team provides powerful insights to product development initiatives by understanding customer problems and desires, specifically how they perceive, interact with, and derive value (or don’t) from the products and services they use every day.
The success of a digital product is dependent on the customer experience (CX) research that underlies strategy and design decisions. To that end, we paint a portrait of the customer by learning who they truly are, what they need and want, how they feel, what makes them happy or concerned when interacting with a product, and the context in which they will use it. Using quantitative and qualitative testing, we then go out into the world to prove or disprove their hypotheses, turning assumptions into truths or myths.
As a user-centered design firm, Midland puts customers and users at the forefront of every product decision. Our research typically begins with in-situ interviews and observations (i.e. contextual inquiry), along with surveys with a sample set of representative users, and an analytics review that includes Google Analytics, Google Tag Manager, and Google Optimize, augmented by mouse-tracking tools such as Hotjar or Mouseflow. Survey findings and data analytics help us understand ‘the what’; qualitative research helps us understand ‘the why’.
It’s important to note that the term ‘customer’ also refers to internal customers, i.e. employees. In fact, much of our research is actually focused on helping employees achieve higher levels of satisfaction and productivity, by redesigning the systems in which they spend their workdays. The principles that guide our approach for addressing underlying workflows are as follows:
Direct observation is key
Because it is vital to design user interfaces around ideal workflows, our research approach is focused on enabling a true understanding of various user types or personas. To that end, rather than doing phone interviews, we strongly recommend in-situ research, with particular emphasis on contextual inquiry. We seek to field our research with a balanced sample set across role types, company types, and geographies.
Map the journey and critical path
We perform a lean evaluation of the existing user experience and workflows with existing applications to reveal opportunities for improvement. We identify pain points and gaps with the user’s ideal workflow. We often find that users are forced to compromise their ideal workflow to adapt to the design of a system. We focus on the converse: Designing systems around the needs and ideal workflows of the user.
Treat ‘super users’ with caution
We understand that significant changes to the flow of an application, no matter how necessary, can be upsetting to existing super users. Having mastered the oddities of an application, they acquire value in the organization for their proficiency in using software that troubles others. For this reason, super users have been known to deny that change is necessary, even when those changes are beneficial to the organization as a whole. We are adept at spotting this phenomenon and interpreting feedback accordingly.
Understand technical constraints
A thorough understanding of technical constraints is important for understanding why existing workflows are what they are, and what the limitations are for improving workflows. As such, we often perform technology assessments during the discovery phase of our engagements.
Avoid analysis paralysis
We find that the last thing clients want is for discovery and research to drag on and on before moving to design and development. At the end of the day, clients want outcomes, not heavy research deliverables. As such, we take a lean approach to research. Rather than focusing on ‘thud factor,’ our research deliverables focus on the most critical and actionable elements: • Lean personas • Journey maps and workflow analyses depicting existing and desired states • Screen flow diagrams and screen element definitions i.e. an abstracted inventory of existing screens and a listing of every accounted form field • Scenarios / user story catalog – mapping to above definitions and to personas • Roadmap of prioritized critical path areas / improvements (typically the scenario with the most complex user interfaces and most reusable elements)
Cybersecurity
We help put protective measures in place to prevent unauthorized access to your computers, websites, and databases. This process also provides a mechanism for protecting data from loss or corruption:
Data Loss Prevention from Digital Guardian our solution identifies confidential data, tracks that data as it moves through and out of the enterprise and prevents unauthorized disclosure of data by creating and enforcing disclosure policies. This allows you to safeguard against data breaches and follow your data across networks and devices—both at rest and in use. Create and enforce policies that provision the access and movement of data to prevent data breaches and help ensure compliance, kindly review the Digital Guardian Data Sheets and USe cases for your review. our Data Loss Prevention Solution from Digital Guardian as it the only product on the market that has enhanced its capabilities with Advanced Threat Protection and Endpoint Protection & Response which gives the security team a full overview of the IT Infrastructure and the movement of Data on your network providing you a Managed Security Services with an optional Opex Model:
Our service provides the highest level of protection of your data from: • Zero-day attacks • Polymorphic Malware • Fileless Malware • Ransomware
Applications
Single Agent that includes DLP, EDR & UEBA • Data Discovery – Find the sensitive data in your organization and view how it is used. • Data Classification – Classify structured and unstructured data based on content, context, and user input. • Data Loss Prevention – Monitor and control data usage to stop sensitive data from leaving your network and support compliance. • Endpoint Detection and Response – Detect, investigate, and mitigate suspicious activities and behaviors at the endpoint. • Cloud Data Protection – Stops the loss of data in cloud applications such as Office 365. • User & Entity Behavior Analytics – Detect anomalies in user behaviors indicative of a threat.
Visibility
DG Kernel Level Agent for The Deepest View (Visibility On every single User Event – Data event & System event Without deploying any policy)
Flexible Control
Can support all OS (Microsoft – MacOS – Linux & Citrix)
Can Support Google Chrome Solution Deployment & Management: – Vendor Managed Security Program – Hybrid installation options
Protection from DDOS has become a complex solution where we need to move the battle from our premises to other grounds and for that we deploy several techniques like DMZ, Honey Pots that rest outside our environment as Decoy for the attacks and also we use On Cloud and On Premises solutions to mitigate the attacks regardless of its size. Attached you will find a comprehensive solutions along with proposed Architectures we have implemented to other customers.
Advanced Mail Protection is achieved through the adoption of Proofpoint. Proof point offers the best protection for Microsoft Office. In this way, people and data are secured with superior protection against threats and compromised account and provide curated threat intelligence and deep forensics. IT team must be helped to provide a great end-user experience and ease compliance challenges with robust workflow for archiving, e-discovery and supervision. That’s why organizations choose us to stay ahead of threats targeting their Microsoft Office users via email and cloud applications.
A robust security solution should offer: • Superior blocking of known and unknown threats • Identification and remediation for compromised accounts • Orchestration and automation to speed threat response • United data loss prevention and easy-to-use encryption capabilities • Simulation and training to teach end users how to avoid threats
ProofPoint Security Awareness & Training Solution: enables your organization to utilize the power of employee as part of the solution to strengthen defenses and protect your organization against zero-day Phishing techniques. YOUR SECURITY IS DIRECTLY PROPORTIONAL TO THE AWARENESS OF YOUR EMPLOYEES;
ThreatSim® Phishing Simulations help you assess users’ susceptibility to phishing and spear-phishing attacks, with email templates based on real phishing lures spotted “in the wild” by Proofpoint threat intelligence. We also offer CyberStrength® Knowledge Assessments, a powerful web-based tool that helps you measure users’ understanding of critical cyber security topics and track progress over time, driving continuous improvement.
– Use Phishing simulation across your organization to train & profile user behavior, with Unique Teachable Moments (UTM) and Gamified approach turn the weakest links into an Asset
– Customized reporter button for Outlook, Lotus, GSuite and all common mail platforms including standard web browsers.
– One trained employee can flag malicious emails and quarantine them to protect the entire organization in Real-Time.
Thales: Data Encryption as last line of defense in the unfavourable event of any data leakage,we are offerring the full range of Encryption, Tokenization and Masking solutions for protecting your Data at rest and in Motion along with Thales payshield HSM.
Data Encryption: for that we offer the Vormetric Data Security Platform from Thales which makes it easy and efficient to manage data-at-rest security across your entire organization. Built on an extensible infrastructure, the data security protection platform features multiple data security products that can be deployed individually or in combination to deliver advanced encryption, tokenization and centralized key management. This data security solution prepares your organization for the next security challenge and new compliance requirement at the lowest TCO.
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Payment Security: HSMs from Thales eSecurity (Hardware Security Models) delivers a suite of payment security functionality proven in critical environments including transaction processing, sensitive data protection, payment credential issuing, mobile card acceptance and payment tokenisation. Playing a fundamental security role for both face-to-face and digital remote payments, it delivers the necessary trust that underpins the communications between payments participants. payShield 10K addresses the latest mandated security requirements and best practices for a wide range of organizations including EMVCo, PCI SSC, GlobalPlatform, Multos, ANSI and the various global and regional payment brands and networks.
Advanced DNS Protection Solutions that distinguishes between legitimate and malicious DNS traffic in real time, enabling your DNS server to respond only to valid queries, even while under attack. Defend against volumetric attacks, including DDoS and TCP/UDP/ICMP floods. Prevent DNS hijacking, cache poisoning, and other DNS-specific exploits. So, you can comprehensively defend your DNS server from the widest range of DNS-based attacks. Our Solution delivers essential technology to enable customers to manage, control and optimize DNS, DHCP, IPAM (DDI) via:
· Global Visibility and Reporting: Get detailed views of attack points and patterns across your distributed network. · Threat Adapt Technology: Automatically update protection based on independent analysis and research on evolving attack techniques, intelligence gained from customer deployments and inputs from DNS configuration changes. · Enhanced Processing for Threat Mitigation: Automatically block attacks before they reach DNS server applications with dedicated network packet inspection hardware. · Flexible Deployment Options: Choose either a software subscription add on to virtual and hardware Trinzic appliances or as specialized advanced PT appliances.
Wallix Bastion and PAM is designed specifically to meet the complex and growing security and compliance requirements associated with privileged identity management and privileged access controls within the enterprise and enable Security officer the full control over the access of Admins and Third Parties to your infrastructure with recorded and identifiable sessions designed specifically to meet the complex and growing security and compliance requirements associated with privileged identity management and privileged access controls within the enterprise. . The focus of PAM is to provide the enterprise a cost-effective modular platform from which they can enable various privilege control functions as required based on current and/or future privileged access control requirements. . By using PAM for session proxy, users can be signed on to end systems with privileges, without ever knowing the password.
SIEM Security Incident and Event Management: as you are in the process of building your own SOC, we would also propose our SIEM solution from Logrhythm positioned by Gartners & Forrester as leader and Top SIEM for 7 years in a row. Log Rhythm NextGen Siem platform combines patented machine-based analytics, user and entity behaviour analytics (UEBA), network detection and response (NDR) and security orchestration, automation and response (SOAR) in a single, unified architecture, delivered from the cloud or on prem solution. LogRhythm platform strengthens the maturity of your security operation, better aligning your technology, team and processes enabling your team to face whatever threats they may come across:
1) DETECT AND RESPOND TO THREATS FASTER THAN EVER: When it comes to stopping threats, seconds matter. Swiftly identify threats, search through log data, make decisions, collaborate, and remediate incidents. 2) DO MORE WITH AVAILABLE RESOURCES: Let your team spend its time on the work that matters instead of maintaining, caring for, and feeding your SIEM. 3) GAIN DEEP VISIBILITY ACROSS YOUR NETWORK: Eliminate the blind spots across your entire enterprise — from your endpoints to the cloud. 4) SHOW THE VALUE OF YOUR SECURITY OPERATIONS PROGRAM: Easily report on the progress your team is making to keep your company’s reputation and critical assets secure. 5) BUILD FOR TODAY. SCALE FOR TOMORROW: The amount of data your team is responsible for is growing rapidly. Deliver high performance and reduced operating costs — even at massive data volumes.
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IT NETWORK AND SYSTEMS MANAGEMENT
Are you looking for fully managed IT support? Want to ensure your business network operates efficiently? We deliver excellent and affordable outsourced and on-site support that allows for seamless business operations. Systems Management is simply the supervision of the information technology systems in a business organization. At Midland, we understand that “Information Systems” is the heart of any business. Our team can assist you in effectively managing and co-coordinating your IT systems environment.
IT PROCUREMENT
IT Procurement is one of the key strategic business processes within every organization. We deal with the sourcing activities, negotiation and strategic selection of goods and services that are usually of importance to an organization. We walk organizations through the process of determining requirements for IT systems, communicating with suppliers, administering procuring contracts, managing assets and assuring quality of the products/services procured. At Midland Digital Solutions, we have the right software solution to help your organization achieve its goals.
Do you want to know more?
Do you have questions for the whole process? Do you want a Custom Quote for your project? Contact us today and one of our experts will be glad to help you enhancing your Tasks!