Enterprise Information & Knowledge Management Portals
A Portal is an integrated presentation platform. It connects information, people and processes inside and outside of the enterprise and presents it to the stakeholders, such as employees, customers, partners, suppliers, or the community. Portals provide a secure unified access window and are designed to aggregate and personalize information.
Midland Digital Solutions offers the following ready to use portals to streamline your business operations:
Help Desk Smartz
LearnSmartz is an intranet platform for sharing, collaboration and information management created by Midland Digital Solutions. Our portal contains collaborative, social and enterprise level business applications and our intranet platform acts as a key component of our complete digital workplace offering.
HRSmartz is a Human Resource Management portal. Designed for flexibility, HRSmartz is suitable for all organizations irrespective of their size. HRSmartz ideally provides features like Employee Self-Service, Leave Management, Resource Requisition, Expenses, Appraisals, Analytics and many more. HRSmartz is highly configurable and can be customized to reflect the unique work flow and processes of an organization.It increases efficiency of the organization and subsequently integrating and aligning the efforts of HR with the rest of the organization.
Service Desk Agents
A good support desk software enables an agent to answer a high amount of customer requests quickly, effectively and, above all, transparently. Features for structuring and automatization, together with a clear overview, are the basic, but important requirements that HelpDeskSmartz has brought to perfection, providing the maximum flexibility and manifold configuration possibilities.
Dynamics 365 Portal
A Dynamics 365 portal provides your audience an online location to communicate and collaborate. Depending on the audience that the portal is geared toward, such as for customers, business partners or internal team members, a Dynamics 365 portal can allow people to get support for issues, search knowledge guides and how-to guides, collaborate with communities, suggest new ideas, and learn more about your products and services.